CALL US 1-866-953-4272

Cart

0
 

 

LEGACY WARRANTY


- FURNITURE

Carries a ONE (1) YEAR WARRANTY for parts and materials only, from the date of original purchase by the consumer.

- TABLE TENNIS UNITS / FOOSBALL / AIR HOCKEY

Carry a ONE (1) YEAR WARRANTY for parts and materials only, from the date of original purchase by the consumer.

- SHUFFLEBOARDS

Carry a LIFETIME WARRANTY on the Playing Surface only. The polymer coating is warranted for lifetime to the original owner from cracking, chipping or fogging. The Cabinet is warranted against any defects for a period of one (1) year from the date of the original purchase by the consumer. This Shuffleboard warranty covers parts and materials only.

- BIILLIARD TABLES

Carry a LIFETIME WARRANTY from the date of original purchase by the consumer.

Legacy, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

1. Table cabinet, rails, blinds, legs, and internal support system: Guaranteed to be free from splitting or cracking.

2. Exact Shot™ Cushions: Guaranteed against separation, dry rot, or hardening.

3. Legacy Slate: Guaranteed from chipping, cracking, or warping. (Only if any portion of the playing field is affected.)

Legacy will provide parts necessary to repair or replace any of the above parts outlined in this warranty to the following: Legacy Authorized Dealers, Legacy Certified Installer or the original owner of Legacy Billiards Product(s). Parts determined in Legacy's sole reasonable judgment to be defective due to manufacturer's workmanship or materials only.

All Claims must be emailed to warranty@legacybilliards.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim.

 

In some cases Legacy has the right to request a copy of the original bill of sale to the original owner and defective part(s) returned freight prepaid via a Legacy approved carrier, if the part can not be determined as defective by the digital photos submitted.

The cost of shipping will also be reimbursed should the part be determined by Legacy to be defective. The labor costs to replace the defective part or parts will not be covered under this warranty. If the claim occurs more than ONE year after the original date of purchase, shipping costs will be the sole responsibility of the owner.

 

Legacy Exclusions:

Legacy Billiards does not claim responsibility under this warranty for any of the following:

1. Subsequent owners: Legacy extends this warranty only to the original owner, and only when purchased from Legacy or an authorized Legacy dealer.

2. Damage caused by factors other than manufacturer's materials or workmanship: Legacy does not extend warranty coverage to repairs or replacements as a result of abuse, neglect, alteration, misuse, flood, fire, earthquake or other act of nature, abnormal playing conditions, or accidental damage.

3. This warranty is void if any non-authorized Legacy Dealer or non-authorized installer services or installs any Legacy product(s).

4. Cloth, pockets, and accessories: Legacy's warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.

5. Commercial or institutional use: This warranty does not cover tables used in a commercial or an institutional setting.

6. This Warranty does not require the replacement of the entire table but does cover the repair or replacement of any defective parts as stated herein.

7. This warranty does not cover table leveling or shifting. Legacy Billiard's warranty represents the complete understanding between the original owner and Legacy Billiards of the warranty coverage for your product(s).

Legacy Billiards makes no other guarantees, express or implied, other than those established within this document. Legacy Billiards does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state.

THIS WARRANTY BECOMES EFFECTIVE UPON LEGACY BILLIARDS RECEIPT OF THE COMPLETED WARRANTY REGISTRATION CARD FROM THE ORIGINAL OWNER. ALL WARRANTY CARDS and CONTACT INFORMATION ARE KEPT ON FILE FOR VERIFICATION PURPOSES.

FAILURE TO RETURN OR REGISTER YOUR WARRANTY REGISTRATION CARD WITHIN 30 DAYS FROM THE DATE OF PURCHASE SHALL RESULT IN THIS WARRANTY AS BEING CONSIDERED NULL AND VOID. YOU CAN MAIL IN YOUR WARRANTY CARD OR REGISTER ONLINE.



HERITAGE WARRANTY


Heritage Game Furniture, a Division of Exact Commerce, (Heritage)  will, at its discretion, repair or replace any part(s), excluding installation and labor, which fail or malfunction due to defects in materials or workmanship during the warranty period. Any replacement parts provided are warranted for the remainder of the original warranty period.

- FURNITURE

Carries a 90 DAY LIMITED WARRANTY from the date of original purchase by the consumer.

- SHUFFLEBOARDS

Carry a SIX (6) MONTH LIMITED WARRANTY on the Playing Surface*. The Cabinet is warranted against any defects for a period of 90 DAYS. Both warranties are valid from the date of the original purchase by the consumer.

- FOOSBALL TABLES

Carry a ONE (1) YEAR LIMITED WARRANTY from the date of original purchase by the consumer.

- BILLIARD TABLES

Carry a LIMITED LIFETIME WARRANTY from the date of original purchase by the consumer.

Heritage, using its sole discretion, will either repair or replace the part(s) proven to be defective as established per the following:

1. Table cabinet, rails, blinds, legs, and internal support system: FIVE (5) YEAR WARRANTY from splitting or cracking.

2. Exact Shot™ Cushions: LIFETIME WARRANTY against separation, dry rot, or hardening.

3. Heritage Slate: LIFETIME WARRANTY from chipping, cracking, or warping. (Only if any portion of the playing field is affected.)

4. Hardware: FIVE (5) YEAR WARRANTY on all hardware and metal parts.

5. Cloth, pockets, and accessories: Heritage’s warranty does not cover the repair or replacement of the billiard table's cloth, pockets, or accessories.



Heritage Warranty Limitations

This Limited Warranty does not cover the following: 

Any failure caused by or resulting from abuse, neglect or accident; improper use, modification, service, maintenance or repair; or normal wear and tear. Cabinet exterior and decorative finishes, including scratches, scrapes, and nicks in surfaces. Installation or labor cost, in any form, incurred in any manner. Only part repairs or replacements are provided. Damages incurred in shipping, unpacking, set-up, and installation. Commercial or industrial users. Tables located outside the United States and Canada.

*The Shuffleboard playfield limitations are applied to: cracking, chipping or fogging in the playfield coating.

Heritage will provide parts necessary to repair or replace any of the above parts outlined in this warranty to the following: Heritage Authorized Dealers, Heritage Certified Installers or the original owner of Heritage Game Furniture Product(s). Parts determined in Heritage’s sole reasonable judgment to be defective due to manufacturer's workmanship or materials only.

All Claims must be emailed to warranty@legacybilliards.com and accompanied by sufficient digital photo documentation along with a brief explanation of the issue. Our Warranty Department will review your claim and respond promptly. If a claim is deemed valid, we will replace or repair, at our discretion, any or all of the components involved in the claim. In some cases Heritage has the right to request a copy of the original bill of sale to the original owner to help determine claim viability.

Any declared defective part(s) should be returned, (freight prepaid by owner) via a Heritage approved carrier to Exact Commerce. If the part is determined to be defective by the digital photos submitted or visual inspection, the cost of shipping will be reimbursed. Heritage will afford the replacement shipping cost back to the customer. If the claim occurs more than six (6) months after the original date of purchase, shipping costs both ways will be the sole responsibility of the owner.

Heritage Game Furniture warranty represents the complete understanding between the original owner and Heritage of the warranty coverage for your product(s). Heritage Game Furniture makes no other guarantees, express or implied, other than those established within this document. Heritage Game Furniture does not authorize any person or entity to assume additional liabilities or obligations in connection with your product(s). This Warranty gives you specific legal rights. You may also have other legal rights that may vary from state to state. 

THIS WARRANTY BECOMES EFFECTIVE UPON HERITAGE GAME FURNITURE RECEIPT OF THE COMPLETED WARRANTY REGISTRATION CARD FROM THE ORIGINAL OWNER. ALL WARRANTY CARDS AND CONTACT INFORMATION IS KEPT ON FILE FOR VERIFICATION PURPOSES.


FAILURE TO RETURN OR REGISTER YOUR WARRANTY REGISTRATION CARD WITHIN 30 DAYS FROM THE DATE OF PURCHASE SHALL RESULT IN THIS WARRANTY AS BEING CONSIDERED NULL AND VOID. YOU CAN MAIL IN YOUR WARRANTY CARD OR REGISTER ONLINE REGISTER ONLINE.

Free Buying Guides

Get all the pertinent information you need BEFORE buying your Pool Table or Game Room furnishings. Download our Game Room Design and Pool Table Buying Guide.

*Legacy respects your privacy, please read more